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CHARIS GROUP

CHARIS GROUPCHARIS GROUPCHARIS GROUP

Joanne Walker

Founder & Principal Consultant

Joanne has dedicated her career to helping healthcare organizations use digital health solutions, data and performance management to achieve concrete improvements for patients and providers. 


Joanne has a passion for building and motivating teams and organizations and bringing people together for a shared purpose to achieve business results and complex change.


She has worked with many healthcare organizations over the past 35 years as a management consultant and business leader in private and public sector organizations. She is known for cutting through the noise and using data to facilitate productive dialogue and decision making.


Joanne is recognized by her colleagues and clients as a trusted, inspiring and passionate leader.


A Team of Experienced Associates

Lara de Waal

Lara de Waal

Lara de Waal

EXPERTISE: Data analytics and reporting, performance measurement, healthcare policy & funding outcomes

dewaallara@gmail.com 


Lara has invaluable expertise designing and operationalizing data and reporting tools to improve healthcare performance and clinical outcomes. Over the past 20 years she has worked with providers across the healthcare spectrum as well as several government bodies, helping them use data to inform clinical and master plans, policy development, quality reviews, and performance frameworks. She is known for her ability to uncover insights from complex data sources and effectively present results to key stakeholders and executives. 

Gia D'souza

Lara de Waal

Lara de Waal

EXPERTISE: Strategy development,  strategic communications, facilitation & digital health benefits realization

gia.dsouza@outlook.com


Gia has worked with clinicians and healthcare leaders in Canada and the UK, both as a management consultant and a Director of Strategy for a large community hospital. Over the past 20 years she has developed organizational strategic plans, facilitated numerous working groups and workshops, and organized multi-organizational programs of work. She excels at bringing order to complex change projects, and developing communication materials that facilitate common understanding and decision making. She is creative, analytical and dependable. 

Frances Murphy

Melissa Coulson

Melissa Coulson

EXPERTISE:  Digital health system solutions implementation, project & program management, stakeholder engagement/management

frances.murphy@sympatico.ca 


Frances is a collaborative and results-oriented leader with three decades of experience driving change through implementation of digital solutions across varied sectors in Canadian and US healthcare. Frances has successfully led large multi-disciplinary teams planning and executing strategic solutions digitizing health records and processes, gaining efficiencies, and enhancing clinical practice and outcomes. Over the course of her career, Frances has leveraged her critical care nursing background and skills, informing and implementing solutions through engagement of physicians, nurses and other health team members. 

Melissa Coulson

Melissa Coulson

Melissa Coulson

EXPERTISE: Program management, change management, clinical program design & implementation & digital health planning

melissacoulson@outlook.com  


Melissa is a results-driven and innovative systems thinker with over 15 years’ experience leading high-impact teams to implement complex, large-scale healthcare initiatives. As a PMP certified professional, she has led change within provincial agencies, academic and community hospitals, as well as  long term care and home and community care providers. Melissa has proven skills in stakeholder collaboration and consultation, facilitating cross-functional decision making.  She is known for her ability to support large teams in achieving their goals.

Experience that enables us to understand your needs...


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